Contents
Introduction
a) The project Manager
b) The project Team
c) The project Plan
d) project Plan Elements:
1) Cleanse Data
2) create Test Environment for Application
3) laborer Numbers
4) Configure Organisational structure
5) Configure Posts (Jobs)
6) Configuring Shift Patterns
7) Configure laborer Details
8) Configure Users' entrance safety
9) Configure Hr and Pay Rules
10) Configure Reports
11) Configure Triggers
12) History Carried send
13) Populating the New Application
14) Parallel Running
15) Migrate Test Data onto Live Evironment
16) Old Data
16) De-commissioning
The Project
Introduction
This is a rather more detailed look at the Hris implementation. This has been done with the intention of giving a sense of scope and scale to the professional contemplating the acquisition and implementation of a new or exchange Hris, and is not exhaustive, nor constitutes the ultimate project Plan.
Most of this record deals with Hr and Payroll applications, but a lot of the actions are generic to Time & Attendance systems. We shall modernize and expand this record from time to time to build on our visitors' knowledge base.
Your prime seller will have a wealth of feel in the management of Projects such as yours, but it is beneficial for you to have your own appreciation of what is involved.
A lot of this material is based on real-life feel (or scar tissue!) acquired by our Team over the course of years, and we mean it to be presented in understandable language and easily-followed format.
a) The project Manager
If there's one message to get over here it's Do get your own project Manager; do Not rely on the seller to project carry on on your behalf as they will ultimately fail to meet everyone's expectations, no matter how hard they work. They will always have strangeness balancing priorities that will occasionally be in conflict. You wouldn't expect a lawyer to act as both prosecutor and defender at the same time!
Importantly, having your own man will give more ownership, and that the introduction of your new Hris isn't just something remote "happening to" your organisation
Let's get this in context right away:
i) the project owner is unlikely to be able to join the Pm role with other day job.
ii) The project owner must have feel in interpreting the Vendor's plan, marshalling (and cajoling) resources, meeting deadlines and liaising with the Vendor. It's not a job for the amateur.
It's very tempting for, say, an Hr owner to assume the role, but it is inadvisable unless they have the above-mentioned experience. easily - trust me on this one.
Ideally, you should use man with the relevant feel from elsewhere within the organisation who can look at the photograph dispassionately and impartially. Doing it this way, the feel stays in the organisation. Failing this, hire a professional project Manager; it won't be cheap, but having committed yourself to the clarification you are not improving your chances of success by skimping on the essentials.
An selection to reduce external costs can be to appoint a Programme owner to oversee your project owner if their broad feel is not comprehensive. The Programme owner brief will involve taking a broad view of the project, and review - probably on a weekly basis - with the project Manager. In this way, the contractor expenditure is minimised, and the Programme owner can provide a mentoring role.
Whoever lands the project owner position Must have discretion to take decisions (within funds and other agreed limits) and have priority entrance to resources when required with causing unnecessary interruption to normal activities. It is vital that all affected departments are consulted during the planning of the project on all matters that influence their citizen and resources.
b) The project Team
Keep the team small. Only citizen who have direct influence on the project should be in the core team. Others can be co-opted for discrete stages of the Plan that review to them.
A good number for the core team is 3. Beyond that, you have a committee, which will make consensus difficult and may slow matters when team members are unable to make the meetings. The more members, the more unlikely you can get everybody together on a quarterly basis.
c) The project Plan
It is usual for the seller to draw up a project plan detailing the actions required to load, configure, implement and test the application up to purchaser acceptance and sign-off.
As the client, you will need to draw up a shadow plan to meet the case that will contain all the steps to be taken from your side, the persons responsible for resourcing those steps and the timelines for those steps to accord with the seller plan.
If you do not have the (expensive) project planning software tools for this, you can draw up your chart in Gantt format using Ms Excel.
d) project Plan elements
Below is an illustration of some typical actions in the client plan that answer to a required action in the master plan.
1. Cleanse data
Either circulate a blank form and ask employees to perfect it, or print out what you have on them and ask them to literal, or add information. I easily favour the old course, as it starts the data up from a zero base and means the employees have to make the endeavor to get it right.
2. create Test Environment for Application
This will be your It /Ict department that sets this up, ordinarily by allocating a server and loading a copy of the application on to it, ready for data entry. At a later point, they will set up a Live Environment which will be the permanent home for your application.
3. laborer Numbers
Ensure that the new application can carry the sequences that you use. If you have a historical set of laborer numbers, it can be a good opportunity to start from scratch
4. Configure Organisational Structure
My recommended action here is to replicate the organisation structure on the basis of the Chart of Accounts used by the Finance Department. Not only does it make the reporting understandable over the organisation, but it facilitates the flat export of facts to other applications.
Departments can be configured to carry an alpha record and the numeric Chart number as well.
Example:
And so on...
Tip No 4.1
When setting up the structure, remember to have the organisation itself at the top of the "pyramid" otherwise you will not be able to transit citizen between departments.
5. Configure Posts (Jobs)
A Post (Job) can be thought about as the empty "suit" for a job that exists before anyone easily fills the job.
Attached to the Post will be a range of conditions:
Hours:
If appropriate organisational hours are 40 per week, and the Post in question, e.g. Payroll Manager, is a 40 hpw job, then it will be thought about to be 1 Fte (Full-Time Equivalent) If the Post was only 30 hours per week, then it would be expressed on a headcount record as 0.75 Fte.
Grade:
Most posts will be allocated within an agreed grade. unavoidable benefits or conditions may automatically accrue from grades, and will need to be added to the Post accordingly.
Reports to:
This will be the immediate record in the organisational hierarchy. This has added significance when Triggered Actions are set up, to ensure, for instance, that all employees reporting to a unavoidable owner are advised of impending estimate meetings or Training Events.
The issue is a small clouded when an laborer in fact holds two Posts - both possibly part-time - and reports to more than one Manager. Some software applications cannot cope this without having two distinct accounts set up for the person, which is extremely unsatisfactory, especially when it then impacts on the Payroll. If you have what are known as Multi-Posts in your organisation, you will have to look very thought about at your seller specification. As a rough guide, most vendors who sell into the social Sector will have this feature, by necessity.
Benefits:
Either dependent upon grade or possibly as a appropriate feature of employment, benefits may be attached to Jobs. Theses can contain Life Assurance, Permanent condition guarnatee (Salary Continuation), Holidays and other Contractual provisions.
Property:
Some positions automatically wish corporate property, such as mobile Telephones, Laptops and company Cars.
6. Configuring Shift Patterns
Most organisations will have differing shift patterns for their employees, and can range from weekly straight through to rotations that repeat every 12 weeks or more. Check that you have every available current shift pattern defined, and then configure them on the T&A system. After this, you will tie each laborer to a shift.
Some workers are defined as "floaters" as they have no fixed patter, but you can build a no-shift category, and the Shift Supervisors can manually add them to shifts as required.
Good quality T&A systems make setting up and editing shifts very easy indeed. A added refinement on some applications is determination of definite work activities within shifts.
Tip No. 6.1
Sourcing a new Time & Attendance ideas is the right time to re-evaluate your clock-in points. The clocks describe an speculation of nearby join of thousand pounds each, and so you easily don't want too many of them. Study the dynamics of your operation; are your clocking points too far away from the actual work stations?
7. Configure laborer Details
Apart from routine laborer facts such as Name and Address, there may be a requirement to add organisation-specific fields, or to configure existing fields.
In the old group could be Fire Officers, First Aiders or Appointed Persons; in the latter will be the organisation's required fields for categories such as Equal opportunity Monitoring.
8. Configure Users' entrance Security
Defines who can entrance the application/s and to what level of facts or action that they have access.
Access policies differ from organisation to organisation, but one rule should be constant: employees must not be able to turn their own records (except allowed fields in Self assistance environments) although they should be able to see them (Read Only) and have them included in reporting.
You may wish to allow the Training department to see laborer records relating to Job and Training History, without having entrance to personal and wage data or in-house Recruiters to see Job detail only.
With Time & Attendance, the most base safety set-up is to allow Shift Supervisors to edit their own shift workers' absence records. Non attendance is edited in arrears when the cause for absence is known, and can then be shown as Unpaid, Sickness, compassionate or made up later on the shift, etc.
Access issues will also arise in Time & Attendance, where the ideas is used for entrance operate to a construction or parts of a construction as well as a Time Recording device.
Self assistance presents a much more complicated task, as you will need to organise safety levels for the majority of your workforce (those who have easy entrance to online access). This will involve setting parameters for the fields that can be changed by all employees (address, bank details, absence and holidays), their managers and supervisors (approvals and training recommendations) and senior management (e.g. Headcount, budgets and corporate communications).
9. Configure Hr and Pay Rules
There are two sets of Rules: Statutory and those set by the organisation.
Statutory rules are set by Government and appropriate over every organisation. These will contain categories such as Statutory Maternity Pay, Statutory Sick Pay, Minimum Wage and Basic Holidays.
Organisational rules are particular to that organisation and may influence Occupational provisions such as Sick Pay, Long assistance Entitlements, Pay Grades and Organisational hierarchy.
As with Data Cleansing, it is never too early too early to start collecting these rules together and tabulate them. Be sure to feel the seller for a matrix of rules that will be required so that you have a guide. Running round finding for facts of this type while the vendor's counselor has the meter running is a wasteful way to work!
10. Configure Reports
You will have to think about the range of reports to which you will need entrance from the outset, what fields should appear, how they are to be filtered and if there are any time or departmental parameters. These can be used in the record writing Training sessions, as there is no substitute in learning as doing these things for yourself!
Some examples of the most ordinarily used reports are:
Headcount:
Employee Number, laborer Name, Cost Centre, Full-Time Equivalent
Salaries:
Employee Number, laborer Name, Cost Centre, each year Salary
Long Service:
Employee Number, laborer Name, Date Joined, Years' assistance (run from date of report)
Employee Turnover:
No. Of employees (within given period) x 100 divided by mean number of Employees
Stability (example shown for each year figure)
No. Of employees with 1 year's assistance x 100 divided by number of Employees employed 1 year ago.
Some reports use the same construction blocks and only needed to be modified, possibly for data between two dates. You can set up two blank dates in your record (start and finish), so that when you run the record you can insert the required dates at that time. This is known in some reporting suites as Runtime Prompt.
11. Configure Triggers
Set out on paper a list of the actions of which you want notification, what triggers them, to whom notifications should be sent, and when.
For example, all new employees are on a 12 week probation period, and you want to ensure that the probation interview is carried out in a timely fashion. You configure the trigger by ensuring that the Probation rule for this laborer is 3 months. You can then set the trigger to send a formatted and mail merged email reminder to the Line Manager, the laborer (and Hr department, if necessary) at start date + 10 weeks.
Example:
Trigger: New laborer
Field: Probation
Condition: Start Date + 12 weeks - 2 weeks (or +10 weeks)
Action: Email
Message: "Please note that (employee name) is due for Probation review on Date (derived from the Start Date + 12 weeks). Please ensure that this review is completed by the due date."
This is simplistic, but gives an indication of how these Triggers are constructed.
12. History Carried Forward
Payroll history is easy to manage, as only the current tax year is held live and old data is held as an archive. These must be accessible for not less than seven years by statute, so you will need to have arrangements in place for this to comply (see Old Data).
Time and Attendance records, too, are not ordinarily carried send from old holiday years. It is advisable to preserve a inexpensive number of this data, possibly 3 years, as it may be relevant to inherent disciplinary action, or litigation in respect of Sickness Absence and commercial injury.
Hr records are rather more difficult to rule upon. It's probably fair to say that the longer an laborer is with an organisation, the thinner the file! The tendency is to secure more and more facts about newer employees, and the trend is escalating.
Factors that should influence the number of laborer history will include:
How often do you easily refer to records more than a year old?
Does anyone ever look back at career progression over the past 10 years?
Just how literal, - and detailed - is the history?
The more history you bring forward, the more precious it becomes. Every historical post going back in time must be created, populated, and then depopulated as the laborer moves on, even though the jobs, and occasionally departments, may have passed out of living memory. You are in fact reconstructing the past, and, as previously mentioned, this history may be inaccurate adequate as to be of dubious worth.
An productive way of resolving this would be to agree a point in time, say 2/3 years old to the current migration time, and import this into the new application. Earlier data can then be retained in a form of History file (see Old Data Item 15)
13. Populating the new application
Many applications are populated by uploading a series of related spreadsheets (usually.csv derived from Excel) by way of a data importer.
You can assist this process by requesting the spreadsheet templates from the vendor, and populate them from your newly-cleansed data sources. Although this is time-consuming, it is a very good sense check on the data that you have, and gives you at least a bit more rights and operate over it; you will find at times during a project that there are times that it seems like something happening elsewhere!
14. Parallel Running
It goes without saying that the most "mission critical" application is the Payroll. Either you are involving from one application to another, or to your first computerised Hris you will need to parallel run - that is, run it alongside your current arrangement, for a period, mainly for testing purposes to compare and validate yield as well as to eye any running problems before going live.
Payroll and, to a lesser extent, Time & Attendance run more in "real time" than Hr, and therefore should be prioritised.
One of the most frequent questions we are asked is "how many parallel runs should we do?" There is no hard and fast answer, and it will all depend on your resources, but we would propose a minimum of two, and probably no more than three. If you are still encountering vital discrepancies after two parallel runs, you must swiftly build where the faults lie and literal, them, otherwise your project will come unstuck.
When the parallel running and other testing is completed satisfactorily, the purchaser will then sign off an End User Testing Acceptance document. The data is then ready to be loaded in to the Live Environment.
15. Migrate Test Data onto Live Environment
This will be carried out by the It/Ict function, and will involve decanting the validated data into the live application Environment, ready for live use.
On web-hosted applications, this will be done by the host on their own location, and the purchaser merely points their browser to the new live address.
16. Old Data
Often overlooked. As well as establishing how much history you bring send into the new application, you still have a decision to make on where to store historical data.
Payroll is required to be accessible for no less than seven years, and Hr is an ongoing record. The main options are:
Maintaining an environment version of the old application, where records can be accessed and read;
Data converted into a modern format such as Excel where it can be used at will;
The old-fashioned giant pile of printout.
The first two have a cost attached; a) is ordinarily an ongoing rental charge and b) is a one-time charge. Neither is particularly cheap. The last selection is not as impractical as it might sound; citizen ordinarily overestimate the number of entrance they need to historical data. Providing the history reports are produced in a range of sorts (Surname, laborer Number, National guarnatee Number, Operating Division) then look-ups are not time-consuming.
17. De-commissioning
Remember if you are phasing out a old application then you will need to study the terms under which you give it up, with special regard to observation periods and financial considerations attached to them.
Existing systems should be maintained until perfect cut-over to the new application is complete, and then they can be cleared down and withdrawn from the operating platform. Ensure that all master disks are accounted for are returned to the original vendor, or disposed of in line with their wishes.
